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A Carton of POS Paper Thermal Roll now Sold at N8,900. Visit us at KADIS.COM.NG

Original POS Paper Thermal Roll of different sizes is promoted by KADIS.COM.NG, A Subsidiary of E-Franky Global Services Limited

Description

Thermal printers don’t use ink cartridges or ribbons, which most retail business owners find advantageous because they can cut down their expenses. This is one of the reasons why most retail stores use thermal paper for printing their POS receipts. Even credit card machines and portable POS systems also use thermal paper, nowadays. our quality thermal paper roll is long-lasting, and prints on it can also last for a very long time. However, it’s imperative that you store them properly, especially if you’ll be needing them for audits and other accounting purposes.

The thermal printing process is also used by ATM operators as it is fast, reliable, and makes no sound. Just like with POS and credit card receipts, you may want to store your ATM receipts properly if you think you’ll be needing them in the future. POS Thermal Papers are widely used by Shopping Malls,Banks,Eateries,Transport Companies,Corporate Organisations for Cash Register Receipt, ATM Receipt,Parking Ticket among others. Enjoy you business receipt system by using this Thermal paper roll.

KEY FEATURES

  • pos paper roll
  • quality paper
  • maximum utility
  • value for money

SPECIFICATIONS

  • SKU: GE779SN45E55XNAFAMZ
  • Product Line: Stepping forward
  • Weight (kg): 2
  • Color: WHITE
  • Main Material: paper
KADIS.COM.NG Internet Data Subscription

Begin Leveling up your online world today with our smart data bundles. Start enjoying low rates Data Plan for your internet browsing with convenience.
We Offer Instant Services For :
Internet Data Subscription
Airtime Recharge
Cable Subscription and Electricity Bill Payment.

For Payment: 

GTBank

E-Franky Global Services Ltd.

Account Number: 0424528897
Send your required details before or after payment.

KADIS.COM.NG Internet Data Subscription

    MTN   AIRTEL                      GLO 9MOBILE
Plan            |      Prize

 

500MB –     –      N150

1GB   –      –     –  N280

2GB   –     –    –    N550

3GB   –    –     –    N800

5GB  –     –    –     N1300

10GB –    –    –     N2500

 

 Plan            |      Prize

 

500MB –     –      N200

1GB   –      –     –  N300

2GB   –     –    –    N600

3GB   –    –     –    N850

5GB  –     –    –     N1400

10GB –    –    –     N2700

 

 Plan            |      Prize

 

1.05GB –   –   –    N700

2.9GB –    –    –    N1100

4.1GB –     –    –   N1600

5.8GB –     –    –   N2000

7.7GB –     –    –   N2500

10GB –      –    –   N3000

 

 Plan            |        Prize

 

500MB –     –    –   N500

1.5GB –    –    –      N1000

2GB –    –    –     –   N1200

4.5GB –    –     –     N2000

11GB   –   –    –   –  N3700

15GB   –   –    –      N4600

ACCOUNT DETAILS: E-FRANKY GLOBAL SERVICES (GTBANK) – 0424528897             CALL/WHATSAPP: 09010734334

 

Over 100 Million Nigerians Phone Numbers And Email Database (Updated And Verified)

…Reaching 80,000,000+ customers online with over 100 million verified emails and phone numbers of Nigerians in the database and sending more than 120 client ads nationwide per month via our Online Store, Business Facilitation, Advertising, Email Marketing, Bulk SMS and Voice SMS 

THE QUESTIONS YOU MAY WANT TO ASK US

  1. Why Email marketing?
  2. What packages/offers are available?
  3. I don’t have the contacts, how much can I buy it from you?
  4. Can you design the ad for us?
  5. How can the payments be made?
  6. Can you come to further discuss/collect the payment?
  7. I am ready to advertise with you, what do I need to do now?
  8. I already paid and booked to a time slot. I want to cancel the booking now?
  9. How do we know whether you really send our mails to entire base?
  10. What is the response rate of a typical email ad we do?
  11. Last but not the least…!!!

WHY EMAIL MARKETING?

Email is the currency of the web, and anybody who is online has an active email address. So when it comes to connecting with your prospects and customers, there’s no channel with a wider reach than email. Email marketing is the fastest way to increase your brand awareness. It has larger reach. it’s the most cost-effective and efficient ways to advertise. It delivers your message. It drives conversions. It has a higher ROI. It’s the most preferred communication channel. It’s an open platform and it will be around forever.

 

WHAT PACKAGES AND OFFERS ARE AVAILABLE?

FOR EMAILS:

  1. Over 600,000 Active Emails addresses of online shoppers in Nigeria (those who buy stuffs regularly on JUMIA, KONGA, KAYMU, DEALDEY, YUDALA, etc)
  2. 10,000 Online Shoppers Phone numbers and Individual emails
  3. Top corporate business organizations emails
  4. Nigerian businesses and their emails
  5. Nigerian Churches emails
  6. Nigeria Internet users Email
  7. Events planners’ email
  8. Nigeria Job Seekers emails
  9. Nigerian Facebook Users Emails
  10. 160,000 High net worth Individuals emails Database and HR managers
  11. Over 50,000 Nigerian Recruiters and HR Emails
  12. 53,000 Nigerian Companies/Business Database with full details (Name, Address, Phone No, Email address, etc)
  13. 80,000 Medium to large scale businesses e-Mail Database-of SMEs
  14. Over 100,000 emails classified according to sectors and areas of specialization
  15. Real Estate Emails & Its GSM Database ( 0ver 50,000 entries)
  16. Engineers eMails & Its GSM Database (2,215 Entries)
  17. 17,000 GSM Business Owners In Surulere, Ikeja, Island & Amumo Odofin, Lagos State.
  18. 880,000 active Working Class email addresses in Nigeria
  19. 500,000 active General Internet users’ emails addresses in Nigeria
  20. Over 600,000 active Business details in Nigeria (Names, Phone Nos. & Emails)
  21. B2B (Business to Business) and B2C (Business to Customer) Nigerian emails
  22. Nigerian Hotels email addresses
  23. 50,000 active emails of top senior and co-operate executives in Nigeria
  24. 39,009 Lagos Students Active Emails address
  25. 39,009 Lagos Students Active Emails address
  26. 65, 536 Nigeria active emails nationwide
  27. 52,140 (Business School Alumni in Nigeria)
  28. 20,000 active classified contacts of Co-operate Executives in Nigeria
  29. Over 2 Billion emails of Foreign Countries including, USA, UK, China, India, South Africa, Malaysia, etc.
  30. And much more

 FOR PHONE NUMBERS:

  1. We have over 100 million active phone numbers of everyone in all the 36 states of Nigeria including FCT. The phone numbers are classified according to their First Name, Last Name, State, Local Government Area and Gender. We also have others classified by Polling Units, Gender, Names and Phone Numbers.

Furthermore, we also have the following:

  1. 50,000 active phone numbers of top senior and co-operate executives/Directors in Nigeria.
  2. Over 60,000 active phone numbers of business owners in Nigeria (properly arranged according to sectors and area of specialization such as construction, engineering, education, manufacturing, HR, real estate, printing & publishing, shopping, hospitality, retails & trade, advertising, oil and gas, technology, travel & tours, hotels, healthcare, energy, clothing and fashion, consumer products, customer services, auto trade, financial services, wholesale & distribution, etc).
  3. Over 50,000 phone numbers of Nigerians’ Job seekers
  4. Over 53,000 phone numbers of Job Recruiters in Nigeria.
  5. And much more.

I DONT HAVE THE CONTACTS, HOW MUCH CAN I BUY IT FROM YOU?

The email and phone numbers are for sale. However, they are relatively low and affordable. It varies according to the target location, sector or personalities involved. However, the bulk price package varies as follows:

FOR E-MAILS:

15,000 units of either email or phone number = N5000

40,000  units of either email or phone number = N10000

100,000 units of either email or phone number = N20000

…And so on.

FOR PHONE NUMBERS:

15,000 units of either email or phone number = N5000

50,000  units of either email or phone number = N10000

200,000 units of either email or phone number = N20000

1,000,000 units of either email or phone number = N50000

…And so on

It can be discussed and negotiated further if perhaps there is need for additional or special attached conditions and services. Just contact us now, we will answer all your questions.

CAN YOU DESIGN THE AD FOR US?

Yes we can. There will be additional fee per art work or design and need to be paid in advance.

This is an added service we give a special rate to our clients. Design requirements should be sent to us at least 7 days before the campaign date, as we need enough time to design it and get your feedback.

You need to provide us the extract titles/wordings you wish to have in the ad and if you have any images you wish to include, please provide them in advance.

Once the ad is designed, we will send it for your feedback and if there are any changes needed , please communicate them as soon as possible. After the changes, we will send it back to you and have only one more change to request any more change.

HOW CAN THE PAYMENTS BE MADE?

Pay by Bank Transfer or Cash Deposit

All bank transfers, cash and cheque payments should be made to:

Account Name: E-Franky Global Services Limited
Account Number: 0424528897
Bank: Guaranty Trust Bank (GTB)

After making the payment please scan the deposit slip and whatsapp/email us via efrankyglobal@gmail.com so  that we can verify the payment via internet banking and we will confirm your booking.

CAN YOU COME TO OUR PLACE?

  • To discuss how we can move forward
  • To brief our requirements
  • To collect the payment for our online marking services, we have been able to charge very attractive low prices mainly because we have minimized our sales & marketing cost, administrative cost and staff cost.
  • Notwithstanding, in a situation where its unavoidably required that we must come to your place, it will attract additional fees which is determined in accordance with the location/distance and time implication and its paid before we start making move to your place.
  • If we are to employ a big staff to visit clients regularly for discussions to collect payments, etc, our overhead cost could be very higher, hence the prices of our services could also be even higher than what we currently charge. Due to this fact, we always prefer to do the communication over the phone and via emails, and also settle the payments via bank payments/deposits

I AM READY TO ADVERTISE WITH YOU. WHAT DO I NEED TO DO NOW?

If your ad/artwork does not meet our specifications and design guidelines [explained in this document], we reserve the right to reject your ad & refund  the money. Therefore it is advisable to send your design/artwork for our review in advance [so that you have enough time to do the changes, if any].

Send us the subject line you wish to put in the email. This has to be limited to 8-10 words. If you do not provide a subject line, we will use an appropriate subject line based on your design/artwork or your ad/design.

READ OUR DESIGN GUIDELINES–VERY IMPORTANT

I HAVE ALREADY PAID AND BOOKED A TIME SLOT. I WANT TO CANCEL THE BOOKING NOW?

If you cancel at the last moment (within the last 24 hours of your reserved time slot), no refund will be made, if you are ready to do that campaign again on another future date, you will have to pay again and book the date.

If you cancel within 7 days of your reserved date, only 50% will be refunded. But if you wish to reschedule it again to another date, cancellation fee (50%) will not be charge.

If you cancel before 7 days reserved date, no cancellation fee will be charge and 100% will be refunded. Or else you re-schedule the ad another date.

HOW DO WE KNOW WHETHER YOU REALLY SEND OUR MAILS

TO YOUR ENTIRE BASE?

One email transmission may take about 0 – 12 hours to complete. For the purpose of clarity and confirmation, we normally take a screenshot before and after sending the email

After the transmission is completed, our system will tell us how many mails actually got delivered, bounced, clicked and opened; we can compile this information into a report and can send this to you for your information records.

In the area of Bulk-SMS, we also send a comprehensive report with a screenshot of the confirmation page so that you can confirm its successful delivery.

WHAT IS THE RESPONSE RATE OF A TYPICAL EMAIL AD WE DO?

An exact figure cannot be given as the response can depend on many factors such as:

How attractive is your email subject line?

Does it attract people’s attention to click and open the email?

How attractive is the offer you promote in the email?

Is your offer appealing to the majority of  the people in the data base?

or is it appealing only to one segment in the database, such as female only, high income earners only, etc?

Are you sending this ad at the right time? – for example, sending a hotel package ad during the holiday season can be very effective.

How attractive and creative is your advertisement?

In other words, “have you  followed the artwork design requirement explained at the end of this document?”

……………………………………………………………………………………………………………………………………………

 ARTWORK – DESIGN GUIDELINES – 1

File Dimension/Size/Format

Dimension – 9’  X 12’ inches (750 X 1000 pixels)

Size – should be less than 200 KB

Format – JPG

If your artwork does not meet the above requirements, we will have to resize it. if you have provided it in a different format, we have to change the file format. Please note that when resizing or changing the file formats. The quality of your original artwork may slightly drop. Sometimes this drop in quality may not be noticeable. However it is always recommended for you to stick to the guidelines we have given you.

ARTWORK or DESIGN QUIDELINE-2

Title /Subject:

Use limited number of words (8-10).

Don’t make the readers feel that you are trying to sell something.

Make it newsworthy- think about subject lines as headlines in newspapers. Does it catch enough of your attention to read on?

Avoid All CAPITAL LETTERS and exclamation marks. “[ALL CAPS] feel like you are shouting for attention and not being respectful of your readers’ time. Specially in the email subject line, try to avoid words such as “Free, Buy, Offers, Discount, Win”etc.

ARTWORK- DESIGN GUIDELINES-3

E-mail Body

Emails are visual media. Make best use of it by having a proper mix of images and text in your ad.

Don’t make it look like a “classified ad” in the Sundays news paper.

Maintain at least 40:60 ratio of image and texts in the full space of the ad (important).

If you have attractive images of your product /services, include them in the ad. Images can speak 1000 words for you.

Always stick to 5Bs- Big- Bold- Brilliant- Bright- Beautiful.

ARTWORK – DESIGN GUIDELINES – 4

Call to action

Make your contact details very prominent. Have full details: names, address, contact numbers, email addresses , website links etc.

Email is a “direct response media” so has a clear “call to action (verbs)” in your email.

Examples

  1. Call – give the contact numbers
  2. Click here to contact – link your ad to an email address
  3. Click here for more info –link your ad to a web page where you give more details.
  4. Buy/reserve/book – give the details of where and how to buy/reserve

ABOUT US

KADIS.com.ng is a subsidiary of E-Franky Global Services Limited. Its an ICT Company with specialties on Online Direct Marketing, Email marketing, Bulk-SMS Marketing, Search Engine optimization, Advertising, Web Designing/Development and eBusiness Consultancy. The operations in E-Franky are handled by a group of young and dynamic professionals who are well qualified and internationally experienced in E-Marketing and E-commerce.

SPECIAL NOTE

After receiving this proposal, if you decide to advertise with us, it is deemed that you have read and understood this proposal and this proposal will be considered as the complete set of terms and conditions with regard to your campaigns you do with E-Franky. Thanks in anticipation for your patronage.

 

Computer Accessories Prize List (Order online or visit our physical shop address)

Looking for any kind of computer accessories? contact us now at KADIS.com.ng (Order online or visit our physical shop address). Our prizes are most competitive (wholesale and retail) in the market. Here in this page, we have listed the accessories and their respective prizes for your order. Feel free to contact us and place your order for immediate delivery at your doorstep.

  1. Universal Wi-Fi –  N20,000
  2. Wireless Mouse (HP) – N2,500
  3. Wired Mouse – N1,500
  4. Hard Disk Cable – N1,000
  5. Mouse Pad – N1,000
  6. Laptop Chargers ( HP – N2500, Dell – N3000, Lenovo – N3000, Acer – N2500, Toshiba – N2500, Asus – N2500, Samsung – N2500, etc).
  7. VGA Cables (1.5m – N1000, 3m – N1500, 5m – N2500, 10m – N3500)
  8. Modem – N4, 500
  9. Webcam – N4,000
  10. PS2 Pad – N3,500
  11. PS3 Pad – N4,500
  12. AV Splitter (4 Port) – N5,500
  13. HDMI Splitter (4 Splitter – N6,000 & 8 Splitter – N13,000)
  14. Card Reader – N800
  15. Type C OTG – N1,800
  16. Laptop Batteries (HP – N8,500, Dell – N10,000, Toshiba – N9,000, etc.)
  17. Bluetooth Dongle ( 2.0 – N1,500, 4.0 – N2,000, 5.0 – N2,500)
  18. Wi-fi Adapter – N2,500
  19. Printer Cables (1.5m – N1,500, 5m – N2,000, 10m – N3,000 Etc)
  20. Flexible Keyboard – N2,500
  21. Handboss Universal Cleaner – N1,500
  22. Sound Card – N1,500
  23. Quick Heal Anti-Virus – N4,000
  24. VGA Splitter (4 – N4,500 & 8 – N6,500)
  25. Carton Mouse – N1,000
  26. MTN Wi-Fi – N16,000
  27. Airtel Wi-Fi – N15,000
  28. Easy Capture – N4,500
  29. Processor Paste – N1,500
  30. Hard Disk Casing – N2,500
  31. Chrome Cast – N8,000
  32. USB Light – N800
  33. Mobile Phone OTG – N1,500
  34. WD Element Casing – N3,500
  35. Any Cast – N7,500
  36. Wired Keyboard – N3,000
  37. PC Camera With MC – N4,500
  38. HDMI to Mini Display – N4,000
  39. Single Wired Pad – N2,500
  40. Double Wired Pad – N4,000
  41. Single Wireless Pad – N5,000
  42. Double Wireless Pad – N7,500
  43. External DVD Rom – N6,500

Contact us now via 08061379390 if the exact item/accessories you need is missing on the above list. The availability is certain.

What is Tethering & How to Enable It?

What is Tethering & How to Enable It?

Have you ever wondered what is tethering? Do you have any idea about what this word means? Here you will find interesting information on this topic.

Imagine you are in the park or traveling on the bus. You need to have internet access on your laptop or tablet at that moment but you cannot find any Wi-Fi network available. Have you ever been in this situation? Do not worry; you will not experience that again.

What is Tethering?

Tethering offers the possibility to use your mobile data in your tablet or laptop, so your cell phone works as a modem for another device. It will allow you to have internet access wherever you are.

Tethering is basically the sharing of your internet connection with any other device such a PC, laptop, tablet or cell phone. How can you do that? Simple: connecting your smartphone to the other device using a USB connector, Bluetooth or Wi-Fi.

How to Enable Tethering?

1. USB Tethering

Almost all the smartphones can share its mobile data by connecting a USB connector to any other device as a tablet, laptop or PC. Here you have some steps you must follow to do this. How to enable USB Tethering on Android

  1. Connect your Android smartphone to your PC using your USB cable.
  2. Go to Settings.
  3. Click More.
  4. Go to Tethering and portable hotspot.
  5. Turn on USB tethering.
  6. Wait for a few seconds and refresh your web page.

If you need a more detailed explanation to share your internet connection from your Android phone to your PC, you can watch this video. Keep in mind that menus and settings change from phone to phone but they are all quite similar. How to enable USB Tethering on iPhone

  1. Plug your iPhone into your iMac using the USB cable.
  2. Go to Settings.
  3. Tap Personal hotspot
  4. Choose iPhone from your list of network services in your computer settings.

This video provides you with a more detailed explanation on how to enable USB tethering from your iPhone to your iMac.

2. Tethering via Bluetooth

Did you know that you can share not only pictures or documents but also internet connection? Yes! If you pair your smartphone with your PC, laptop, tablet or even with another smartphone you will be able to share the internet connection with some of those devices. Your cell phone will turn into a portable modem, so you can browse the internet without using a Wi-Fi network. Do you know how to do this? You will find the explanation right here.

  1. Go to the Settings
  2. Wireless and Networks
  3. Tethering and Portable Hotspot
  4. Share Internet
  5. Share via Bluetooth

Remember that some menus are different from cellphone to cellphone, but they are similar in some options. After doing this, the other person needs to go to the Bluetooth settings and select the device that will share the internet connection, and then click on internet access. That is all!

 

Tethering Vs Hotspot

what is tethering advantages disadvantages tethering hospotIt is very common to think that they are the same, but actually, they have some differences that you will learn here. You will also find important information that will help you to decide which one is the best and the safest.

As you already know, tethering refers to share your internet connection with other devices such as laptops, tablets and some others. Some ways to do this is via Bluetooth, using a USB connector or through Wi-Fi. But now the question is: what is a hotspot?

Let’s say that hotspot is the act of creating a Wi-Fi network where the phone acts as a modem/router. So, when internet tethering is done via Wi-Fi, it is also known as a mobile hotspot. Mobile hotspots, which are also known as portable Wi-Fi hotspots, allow people to share internet connections with up to 5 other devices.

These devices can be mobile phones, tablets or personal computers. Hotspots are usually found in public places such as parks, shopping malls, cafés and some other places.

Tethering through a USB connector is, for sure, safer than a Hotspot since you connect both devices through a cable. Hotspots can be intercepted using special software to intercept Wi-Fi networks, so it is recommended to establish strong passwords.

The connection to Hotspots or public Wi-Fi zones is not secure. The fact that an access point requires a password to connect does not mean it is secure. Also, there is a risk of filtering sensitive information, such as credit card numbers or addresses.

 

Tethering Vs Broadband

Since you have already learned what is tethering, now you will learn a little bit more about a new word related to this topic: broadband.

You are probably wondering how is tethering related to broadband? Well, there are different mobile services that allow more than one device to be connected to the Internet using a single cellular connection. This process is known as tethering. 

But now, let’s start talking about broadband. Wireless Internet access, commonly known as broadband or mobile broadband, refers to the Internet access delivered from cellular towers to cell phones, laptops, tablets and some other digital devices. Now that you know the meaning of both words, you will find great information to decide which option is the best.

Mobile broadband allows you to connect with your laptop, PC or tablet and permits you to access the Internet from any place (within range of cell towers). It offers high-speed Internet anywhere in the world that your provider covers.

But broadband also has some disadvantages. Since it connects to the Internet through the same radio waves as your cell phone, your Internet service will also depend on the availability of cell tower. So, broadband will also present weak signals and “dead zones” as your cell phone does.

 

The Best Apps For Tethering

There are many apps that you can download to turn your mobile phone into a modem or router. But here are some of the most famous ones:

Pdanet

This app is really suitable for those plans that have an unlimited Internet service. It has two indispensable steps: 1) you need to install it both on the cell phone and the computer. 2) make sure that your device has at least a 3G network, so you will have faster Internet access.

After installing the app, you need to enable USB tether. Then, connect your device using the USB cable to your laptop or computer and click the Pdanet shortcut on the desktop screen. Next, go to your browser and click on the Pdanet icon you have on the taskbar, after that press Connect Internet. As simple as that you can browse on the internet.

Download Pdanet for Android here.

NetShare

This app is available on Google Play and it is completely free. With NetShare you will not have to pay tether fees or special plans for tethering. It allows you to create a portable Wi-Fi hotspot to share internet connection from your device to other devices as a Wi-Fi Repeater.

Download NetShare for Android here.

TP-Link Tether

TP-Link Tether is available for iPhone only and it is free. This app provides the easiest way to access and manage your cell phone as a modem/router and connect it with other devices.

Download TP-Link Tether for iOS here.

Definitely tethering is one of the best options to be connected anywhere and we hope this article was helpful for you and you never have to worry about not having internet access again!

How to Check Your Phone IMEI Number
There is no way that we can live without a mobile phone nowadays. Every night, at least the alarm function has to be set before we go to bed. Today’s topic is going to be about the importance of numbers that allow us to get to know our mobile phone better. Now, you can try to flip your phone and take a look if there is any line of 15 digits at the back cover of your phone – or what we call the IMEI number.

What is an IMEI?

Each smartphone available on the market has a unique identification implemented, which is being known as the International Mobile Equipment Identity (IMEI) number. The same as human fingerprints, the phone is manufactured with this number and the set of numbers is unique for every phone. The IMEI number contains 15 digits and is used to track phones anywhere in the world.

The IMEI number is used for 

  • Report lost or stolen – Initially, the IMEI number is created to decrease phone theft. When a person reports a lost/stolen phone to their carrier, the company will make the phone unusable and it will be added to a blacklist.
  • Checking phone information – With the IMEI number, you will be able to get to know more about your phone. The 15-digits code can be used to check more information about your mobile phone from the online IMEI checker. The information contains the origin country where it comes from, the manufacturer, the purchase date, and more.

How to check your IMEI

The most convenient way to find the IMEI number is to dial *#06# on your phone. This method works with both iPhone and Android and any other phone.

Here is how you can check your IMEI number:

  • Open a keypad on phone application
  • Dial *#06# The IMEI number will pop-up on the screen*

*A dual-SIM phone will have 2 sets of IMEI numbers

An alternative way to check IMEI number:

  • iPhone – Settings > General > About 
  • Android – Settings > About phone > Status

Keep your IMEI number private

For security reasons, the IMEI number must not be shown publicly. Otherwise, it is a high risk that the number will fall in the hands of fraudsters for scamming or bad purposes.

Frequently Asked Questions About IMEI

1. What is the difference between IMEI and Serial Number?

A serial number is a unique number assigned by the manufacturer for organizing and tracking their inventory. There is no fixed format of a serial number because the manufacturers create their format including the length and type of characters.

An IMEI is a standard format of 15-digits numbers assigned for international usage to identify the devices and check whether a specific phone has a clean IMEI or not, which means no lost/stolen reports.

2. What is ESN?

The ESN (Electronic Serial Number) is a unique number used to identify mobile devices. The ESN is for CDMA devices, while IMEI is for GSM devices.

3. What can I do to report a lost or stolen phone?

You have to call your network provider to report the matter. Only the network provider can add the reported IMEI number to the blacklist. Once the smartphone is on the blacklist, it is blocked from accessing any services from the network carrier.

If the phone was found, you can report back to the carrier to have it removed from the blacklist. Once the request has been processed, you will be able to access the provider’s service again.

4. How can I check the IMEI number without dialing *#06#? 

The IMEI number can be found physically on your device.

  • On the SIM card tray
  • On the back of the phone
  • Underneath the phone’s battery

In case your phone is lost/stolen, you can find the IMEI number within the box that came with the smartphone.

5. What is an IMEI scam?

It is the fraudulent use of the IMEI number by scammers. Scammers like to do phone cloning, which can lead to identity theft. Information will be intercepted from the original phone and send over to the cloned phone. In other cases, the scammer will use to make phone calls or send text messages which will incur a bill that you as the consumer has to pay.

6. How can I avoid buying a second-hand phone that was involved in an IMEI scam?

If you decided to purchase a used phone online, make sure to first read the reviews of the store.

If you purchase it in-person, you can check the phone’s validity beforehand to avoid getting an IMEI-locked phone.

You can ask the re-seller for the IMEI number of the phone to verify that it has not been reported lost or stolen. However, it is the seller’s decision to hand out an IMEI, as it is a risk as mentioned above.

Summing up, every cell phone user will be able to check the IMEI number by themselves either by dialing the dedicated number or check it in the menu settings on the phone. As it is the universal number used to identify the phone, it is can be used to report a lost or stolen phone. With the plenty IMEI checker available online, your work will be easy and quick. This is very helpful when buying a used phone – you can easily avoid buying a phone that has been reported lost or stolen. And now, do you know your IMEI number?

How To Unlock Your Phone

How To Unlock Your Phone

Have you ever wanted to buy a cell phone but it is locked for a specific carrier different from yours? This is a very common thing, but there are different possible solutions for you. If you want to have an unlocked phone, keep reading and follow this step by step.

Telecommunication companies usually sell blocked mobile phones. The main intention is that these phones only work with a single operator (the one where you bought it). However, there are different ways to unlock a device. Depending on the brand of the mobile phone, this process can be very simple or a little bit complicated.

How To Unlock A Phone?

Know Your IMEI

First, you will need the IMEI. This is the International Mobile Equipment Identity code. Its main function is to identify mobile phones worldwide. It can be understood as the identity document of a person, but in this case, is your phone’s identity number. Mobile phones are identified and registered to have control over them. In most of the mobile devices, this code has 15 numbers and it is important to get this code to know the different uses it has.

If you do not know your IMEI, you can make a phone call to *#06# to find it out. Make sure to write it down somewhere when the screen shows it. Just in case your mobile phone is stolen or you simply lose it, you can put in contact with your mobile network operator to lock your mobile device.

Check the Labels of Your Smartphone

If this first step does not work, do not worry about it, there is another way to get this unlock code. The only thing you have to do is checking the label under the battery or in the original box of your mobile phone.  The mobile network operators generally give the user this code, but it only works with a SIM card of the same telecommunication company.

Once your service contract is finished, you can automatically unlock the mobile phone through the IMEI code. So the first method to try unlocking your cell phone is to contact the operator or telecommunication company which the device belong mms to.

Call Customer Support to Unlock Your Phone

Since a few years ago, mobile phones have been sold unlocked, and sometimes companies offer the unlock code to their customers not only in the United States but also around the world. So, you may just have to call the customer service of the telecommunication company to which your mobile phone is associated and make your unlocked request.

Just by giving your IMEI code you got from the previous step, they will give you a code for your mobile phone to be automatically unlocked. So, you will be able to use it with any SIM card from any other mobile network.

Unlock The Phone On Your Own

There is another possible way to unlock your phone. First of all, you have to turn off your mobile phone and take out the SIM card. Then turn on the device without the SIM card and wait for it to show a message with the instruction to insert the SIM card. From that moment you will need to write the IMEI code to unlock the phone.

However, each brand and each type of mobile phone has different requirements, so you will not have to follow the same steps to unlock the mobile device.

Why You Couldn’t Unlock Your Phone?

Sometimes it may seem impossible to unlock your mobile phone. This can happen because of the terms and policies of your telecommunication company. So, before trying to unlock your device make sure you are able to do it. Just in case it is possible to unlock your device but you cannot do it by yourself, it is highly recommendable to get support from professionals to do this task and avoid breaking your phone.

It is important to know that the GSM phones are designed to work with every single operator once you insert the SIM card with the ID of the mobile network. However, telecommunication companies, as a marketing strategy, lock some cell phones in particular to protect their financial interests in a certain way. At the moment of trying to unlock these devices, we are persuading the firmware of the phone. So it will not apply anymore and the owner of the mobile phone can use it in any operator network.

Telecommunication companies can reject the request from the customers, of course, base on their policies and local laws.

Do not waste your time downloading different software to get your IMEI code because it is really unsafe. Keep in mind that the operators have a database. So, if you buy a locked cell phone from a specific telecommunication company and then you unlock it, it is possible that your phone will not work with that network anymore because the device was still under the contract and subsidized for the company.

Buying unlocked phones can be very expensive and unsafe. You can waste your money and maybe you will need to pay again to get in unlocked. The same happens when paying online services to unlock your phone from distance. Try to do it legally and by yourself. Of course, it can be kind of difficult sometimes, but remember there are several safe options for you. Let us know if you have a different way to unlock cell phones!

The Ultimate Guide to SIM Cards: Problems and Solutions
SIM Cards seem so simple – You plug it into your smartphone and most of the time, it works right away. Once you start digging deeper, you realize that these SIM Cards are a technological masterpiece! How much memory capacity does a SIM Card have? Are all SIM Cards secure? What even are APN Settings and who knows the difference between roaming and mobile data? Therefore, we wrote this ultimate guide to SIM Cards to help you better understand what a SIM Card actually is and what the technical terms relating SIM Cards mean.

  1. SIM Cards
    • What does SIM mean?
    • How do SIM Cards work?
    • How to insert a SIM Card?
    • What way does a SIM Card go in?
    • How do I activate my SIM Card?
    • What is stored on a SIM card?
    • How much memory does my SIM Card have?
    • What do you do when your SIM Card is full?
    • Are all SIM Cards the same?
    • What type of SIM Card do I have?
    • Can a SIM Card be cut?
    • Can I put my SIM Card in another phone and use it?
    • Can you buy a new SIM Card?
    • Can you track a phone with a SIM Card?
    • How do I replace my SIM Card?
    • How much is a SIM Card?
    • Why does my phone keep saying No SIM Card inserted?
    • Is my SIM Card secure?
    • Will my SIM Card work in another country?
    • Do prepaid phones work in other countries?
  • Access Point Names (APN)
    • What is an APN & how do I change it?
    • How do I find my APN Settings?
    • How do I reset my APN Settings?
    • What will Reset Network Settings do?
    • What happens if you reset all settings?
  • Roaming
    • How to activate roaming?
    • What is roaming on a cell phone?
    • Do I want data roaming on or off?
    • What is the difference between roaming and mobile data?
    • What are data roaming charges?
    • Do I need to turn off mobile data when abroad?
    • How do I avoid data roaming charges?
    • Can I use airplane mode to avoid international charges?

 

  • Airplane Mode
    • What is the function of airplane mode?
    • How to activate the airplane mode?
    • What is the benefit of airplane mode?
      • Charging faster
      • Games Advertisement
      • Children
      • Keep Focus & avoid the distractions
      • WhatsApp Messages
    • Does airplane mode save your battery?
    • Can you take pictures while in airplane mode?
    • Can you receive phone calls in airplane mode?
    • Can you text while in airplane mode?
    • Can you access Wi-Fi while airplane mode?
    • Is airplane mode really safe?

 

Everything You Need To Know About SIM Cards

What Does SIM Mean?

It stands for Subscriber Identity Module.

How Do SIM Cards Work?

A SIM card holds the information required to communicate with the cellular towers. It goes inside a device like a cell phone or tablet. Let’s say that this mini computer is your phone’s ID, so it’s something unique that allows you to make and receive calls, messages, browse the internet or download apps.

How To Insert A SIM Card?

  1. Turn off your phone
  2. Remove the cover of your phone and its battery (this is optional, sometimes it is not necessary)
  3. Find the SIM card slot and insert it
  4. Put again the cover and battery on the phone
  5. Turn on your phone

What Way Does A SIM Card Go In?

It depends on the phone. Some cell phones include a small figure of the SIM card next to the slot where is going to be inserted. But if not, place the golden pads on the SIM card (contacts) facing the screen of the phone.

How Do I Activate My SIM Card?

You just have to insert your SIM card as it was explained before. Then, turn on your phone and wait a few minutes or hours (it usually takes just minutes) and that’s it! Your SIM card will be activated.

What Is Stored On A SIM Card?

  • International mobile subscriber identity (IMSI) number
  • Authentication key (used to identify and authenticate subscribers)
  • Your contact list
  • Text messages

How Much Memory Does My SIM Card Have?

Most SIM cards have a capacity between 32 to 256 KB. It depends on the type of SIM card.

What Do You Do When Your SIM Card Is Full?

You can try deleting unnecessary text messages or contact entries that you do not need anymore. If it still full, contact your operator who should be able to change your card for another one with a larger capacity.

Are All SIM Cards The Same?

No, they are not. They vary in size, use and range of action. For example, there are three types talking about size: regular SIM card (25x15mm), Micro (15x12mm) and Nano SIM card (12.3×8.8mm)

Can A SIM Card Be Cut?

Yes, it can be cut, but it is not recommended to do it. Actually, cutting your SIM card is more of a risk than a benefit. People cut their SIM cards using scissors and a ruler. Sometimes they use a cutter but you can completely ruin your chip. But, if you still want to cut it by yourself, here is a guide how to cut a SIM Card.

Can I Put My SIM Card In Another Phone And Use It?

Yes, of course! But it will depend on the SIM card’s size of the other phone. If it is the same size as yours, it will work perfectly on the other device. You will keep your same number and any information you had saved on it.

Can You Buy A New SIM Card?

The answer is yes. If your SIM card is not working or you just want to change your cell phone number, you can buy a new SIM card. But keep in mind that changing your SIM card means changing your current phone number, too.

Can You Track A Phone With A SIM Card?

Technically yes! SIM cards have a serial number that will be transmitted to the nearest cell towers. If your cell phone was stolen, the police will need to obtain a warrant before getting location data from your mobile carrier. This will allow them to localize your cell phone.

How Do I Replace My SIM Card?

You can replace it just by calling your current carrier or a different one if you want. You can also replace it by buying a new SIM card on the internet or in any other store.

How Much Is A SIM Card?

SIM card’s prices vary. It will depend on different things such as the provider or company.

Why Does My Phone Keep Saying No SIM Card Inserted?

There are different possibilities:

  1. SIM card or cell phone manufacturing defects. Don’t worry; it’s not your fault! Some SIM cards or cell phones come with imperfections, but for you to know which one you should blame, you need to do two things: First, remove your SIM card and put it in another cell phone. Second, try another SIM card on your mobile phone.
  2. Physical damage to the SIM card during handling may result in a fracture in the internal circuit board.
  3. A misaligned SIM card can also cause failures. Sometimes this happens when people accidentally drop their phone. But, calm down, we have a possible solution! Just turn off your phone, remove your SIM card and insert it again, this should solve the problem.

Is My SIM Card Secure?

There is a feature called SIM Security that prevents unauthorized use of your SIM card. When the feature is on, your chip is protected by a code that you must enter before the SIM can be used in any other device.

Will My SIM Card Work In Another Country?

You can enable roaming service and keep using your SIM card without changing your phone number.

Do Prepaid Phones Work In Other Countries?

Yes, they do. You just have to activate the roaming service.

 

Everything You Need To Know About Access Point Names (APN)

What Is An APN And How Do I Change It?

APN means Access Point Name. It is the gateway between the public internet and your provider’s network. So it is what allows to access data. This should be configured by your provider, but if not, you can –carefully- change it yourself.

How Do I Find My APN Settings?

For iPhone: Settings > Cellular (Mobile) > Cellular (Mobile) Data Options > Cellular (Mobile) Network For Android: Settings>Mobile Networks>Access Point Names>Menu Button>New APN

How Do I Reset My APN Settings?

Some cell phones present network issues due to the APN. If this is your case, try to resent your APN following these steps:

  1. Settings
  2. Mobile Networks
  3. Access Point Names
  4. Menu
  5. Reset APN to default

What Will Reset Network Settings Do?

This option will “clear” all the networks used before. Your Wi-Fi networks, passwords, VPN settings and any other saved network will be deleted.

What Happens If You Reset All Settings?

All the settings will be reverted to their stock setting. They will be like they were when you first buy your phone. It will reset all of your preferences for Wi-Fi, Bluetooth, Notifications, Sounds, Brightness, Privacy and some others. You will not lose personal information such as contact lists, photos, music or calendars. Just be really careful not to tap on Erase all content option, you will lose all the things mentioned before. If the previous topics were interesting for you, keep reading and learn more about roaming:

Everything You Need To Know About Roaming

How To Activate Roaming?

To avoid the data consumption when you are abroad, it is recommendable to disable the roaming on your mobile phone. From that moment, you can only make voice calls, send text messages or use those apps that do not need an internet connection. Now, how can I activate it? It is simple: Menu > Settings > Wireless Connections > Activate Roaming.

What Is Roaming On A Cell Phone?

In the universe of the telecommunications, the roaming is the capacity that a cell phone has to make and receive phone calls beyond the limits of the coverage provided by the company. Despite being in another country, you communicate because of the roaming service. So, any person could travel around the world using the same cell phone, except that this user will pay an additional charge according to the taxes or rates that the companies develop depending on how much data, calls and SMS have been used while being outside of the carrier’s coverage.

Do I Want Data Roaming On or Off?

It is recommended to disable your packet data so you can avoid extra charges. If you are on a tight budget, then only turn on roaming if you are in an emergency situation.

What Is The Difference Between Roaming And Mobile Data?

The difference between these two services is that while you have roaming turned on, you only can make and receive phone calls and text messages. But, with mobile data, you will have internet access to browse abroad.

What Are Data Roaming Charges?

When you use your phone or tablet to browse the internet abroad, it generates charges for data roaming. If you know what your destination is, it is recommendable to look for de taxes and rate to activate a data roaming plan before traveling.

Do I Need To Turn Off Mobile Data When Abroad?

If you count with a data plan that has coverage in the zone in which you are, it does not matter if your mobile data is ON. But, if you find a Wi-Fi network you must disconnect your data connection because there is the possibility of being connected to your mobile data.

How Do I Avoid Data Roaming Charges?

If you need internet access, simply connect to a free Wi-Fi network without worrying about the future charges. But this is not the only option you have! You can also shop roaming plans with your carrier. Before you go traveling, call your carrier or visit it online to look up international roaming plans. After you arrive at your destination, go to the Settings > Cellular > Cellular Data Options > Turn on Data Roaming and other settings suggested by your carrier.

Can I Use Airplane Mode to Avoid International Charges?

There is a simple strategy to avoid expensive rates for roaming charges. Activate your airplane mode and use only the Wi-Fi networks that you find on your road. By doing this you can chat using WhatsApp and check your emails without receiving phone calls or text messages. So which options should you choose now? An international SIM Card, a local SIM Card or Roaming?

Everything You Need To Know About Airplane Mode

What Is The Function Of Airplane Mode?

It can be said that airplane mode has several functions. When it is activated, your mobile phone loses almost the entire connection. It does not allow you to make phone calls or browse on the internet, not even receiving text messages. However, it is an excellent reason to save energy. The mobile phones waste a lot of energy when they connect to an antenna from a remote distance. There are other things that you can do while airplane mode is enabled. Activating the Bluetooth is one of them; you will link your device to others and send documents or files without a cable.

How To Activate The Airplane Mode?

It is completely easy. You can go to the network settings in your mobile phone or keep pressing the power off button until the icon of the airplane appears. Then, wait for the notification with a little plane that indicates that the airplane mode is on.

What Is The Benefit Of Airplane Mode?

Most people tend to think that airplane mode is only useful when you are flying. But, the real thing is that you can take advantage of this, for example, you can save the battery. Here are some others interesting benefits:

Charging Faster

Nowadays, smartphones consume so much battery because people use them a lot. You could often be out of the home, and suddenly your device shows a notification of low battery. If you are consent that you are not going to go back soon, but you will have a break somehow, you can charge your cell phone on airplane mode to gain time. The thing is that it will charge faster while you have the connectivity turned off. The Wi-Fi, Bluetooth or GPS will not be inconvenient to reach the 100% of battery quickly.

Games Advertisement

People commonly have an addictive game installed on their mobile phone. The annoying thing is when the publicity appears at the beginning or for the next level. The good news is that you will not receive any ad if you activate the airplane mode. Why? Because you are not connected to any network. Or just look for games that not required any connection, it also works.

Children

If you are a cool father or the favorite uncle with a nice mobile phone or tablet with games on it, perhaps the kids of the house want to play with your device. For any reason, they can dial a number and make a phone call accidentally while they are playing. Do not worry and do not be mad with them, remember that you can activate the airplane mode and avoid these annoying situations.

Keep Focus And Avoid The Distractions

There are thousands of apps with which you can waste a lot of time when you are supposed to be doing something more important for the occasion. Just by activating the airplane mode in a single second all your apps will be disabled and you can continue working on your things. Sometimes you only want to rest after an exhausted workday, but you have this friend that has another time zone. Just when you manage to conciliate a sweet dream ¡Bing! There is someone who wants to chat. So, if you activate the airplane mode, you can set an alarm for the time you want to sleep and you can have the certainty that nobody is going to bother you, not even your boss.

WhatsApp Messages

This app lets you know when someone reads the messages that you send, and it has the same effect when you are the one that is reading. But there is a trick that maybe you did not know. If you activate the airplane mode, you can read these messages avoiding the double blue check from the transmitter. At least during the time, you are offline.

Does Airplane Mode Save Your Battery?

The airplane mode saves your battery considerably. Sometimes you schedule important phone calls, but you are going to be in the heights for a long time. So, you will not have a guaranty that your battery will last the whole time. Of course, you can turn off your phone, but if you want to read any document, see a picture or just consult the time you will not be able to do it, that is why activating the airplane mode is an excellent choice. When your smartphone or tablet is in airplane mode, it has a minimum of operability. It could happen that you can be on a zone without coverage, so immediately your device will seek to connect to any network. As a consequence of that, you will lose a remarkable percent of battery. Even when you go for a walk into the woods or the mountains, it works to have battery when you return.

Can You Take Pictures While In Airplane Mode?

Remember that the airplane mode only disables those functions on your phone that could provoke interference in mobile networks. So, keep calm and take advantage of the moment. Enjoy the beautiful landscapes while you are on a flight, and capture the best picture ever.

Can You Receive Phone Calls In Airplane Mode?

When the airplane mode is on, you have not data service or telephone lines, so it results impossible to make or receive phone calls.

Can You Text While In Airplane Mode?

The airplane mode not only disables the phone calls, the same thing occurs with the text messages. Instead of that, you can redact what you want to send and save it for the time you will be allowed to do it.

Can You Access Wi-Fi While Airplane Mode?

While your device is on airplane mode, your wireless connections will be disabled for security measures. But, you can use it for those functions that do not need any connection. For example, you can use Wi-Fi because its low frequency does not represent a danger for any system of the plane. Nowadays most of the airplanes incorporate this service for passengers.

Is Airplane Mode Really Safe?

The airplane mode is completely safe; in fact, it was created for security norms. In the past, people had to turn off their mobile phones while flying because in a certain way it interferes with systems of the plane.

20 Common Mobile Phone Problems & Their Solutions
Technology is not always perfect, so you can experience different problems that you can solve by yourself. Cell phones may present faults some times and we know it can be a very stressful situation. That is why we decided to make a top 20 of the most common mobile phone problems and their solutions, so you can solve them without losing your head –and your money-.

Of course, there are several troubles that are a bit more difficult to solve if you are not a technology expert. If you cannot do it by yourself, we recommend you to take your mobile phone to an authorized service technician and hopefully, they will help you. So, we invite you to come with us and discover things that maybe you did not know about your cell phone.

20 Common Mobile Phone Problems & Solutions

1. Slow Phone

This is something that everybody has experienced at least once. It is the most common mobile phone issue and it can be associated with old phones. However, newer devices can present the same problem. When your Random-Access Memory (RAM) is full of apps and files that you do not use or need, your phone tends to respond slowly.

The Solution: Clean your cell phone and close/delete apps, files and clear the cache data. If you recently installed an app and your phone is not working well, you should uninstall it and see if your mobile phone runs faster. If this does not help you, you can also try saving important information on Google Drive, Dropbox or just on your computer. Then, you can restore your cell phone to factory data.

2. Bad Battery Life

Another common problem that happens to everyone is when your phone never has battery enough although you do not use it all the time. There are different factors that can affect your battery life and you should take them into account before losing your battery.

The Solution: First, you should try to dim the screen brightness and turn off the GPS, WiFi and Bluetooth if you are not using them. You can also enable the Battery Saving Mode and see if your battery lasts longer. Additionally, you should check your Battery Usage in your phone Settings and see which apps are using more battery. You can close or disable the ones that are draining more battery if you usually do not need them.

3. Overheating Phone

This usual problem can be related to the previous one. An overheating phone is sometimes related to problems with your phone battery. But, it can also be related to your charger and also with the place you normally have your phone. If you are experiencing this, you should solve it soon because your battery and your phone screen can be seriously damaged.

Possible Solutions: You should try the previous possible solutions first to see if this problem is directly related to your battery issue. If it keeps overheating, try to carry your phone in a fresh place and keep it away from the sun’s heat. You can also give your phone some minutes to “refresh” and start using it again.

4. Full Storage Space

Maybe you are the kind of person that saves too many photos, songs, documents and some other files and although you do not need them anymore, you do not delete them. Sometimes those files are so old that you forget you have them stored in your cell phone. Unnecessary apps also occupy important storage space that can be used for other matters.

The Solution: This fourth common mobile problem can be related to the first we already mentioned before. When you have filled up your storage space, your cell phone tends to respond slowly. So, the possible solutions for this problem are the same: try to delete those files and apps that you do not use anymore, you can also delete old calls and text messages and clean the cache data. Try to transfer those files you would like to keep with you on an online cloud or buy a microSD card to save that valuable information in a safe place.

5. App Crashes/Freezes

This problem happens a lot and, although it is a very annoying thing, it is not so difficult to solve. Although it should not be a common thing, the truth is that apps sometimes present this issue and can be related to bugs on the app or maybe your operating system is not the best or the newest for those apps. There are apps that are constantly adding new options and improving some details for better performance, but sometimes your phone just cannot support the latest version and that app starts crashing all the time.

The Solution: The first thing you should try is to restart your cell phone and start using the app again. You can also go to the App Manager and stop the app, sometimes cleaning the cache data also works. If it continues doing the same, try to uninstall the app and install it again. As it was mentioned before, sometimes the app has a lot of bugs that cause this problem.

6. Phone Freezes

This happens a lot, especially in old phones or devices with full storage space. What people usually do is to restart their phones or turn them OFF and ON. When this does not work, we normally remove the phone battery and everything goes back to normal. However, some modern phones do not have this option because their batteries cannot be removed. Do not worry, we will tell what to do and how to do it.

The Solution: Depending on your phone, here are the steps you must follow to restart it:

  • Apple (iOS8 or higher)
    • Click Volume Uponce
    • Click Volume Down once
    • Hold the Power key for 15 seconds.
  • Apple (iOS7 or lower)
    • Press the Power key + Volume Down key at the same time for 10 seconds or until the Apple Logo appears.
  • Samsung
    • Press the Power key  + Volume Down key at the same time for 15 seconds or until the Samsung Logo appears.
  • Sony
    • Press the Power key + Volume Up at the same time for 10 seconds
    • When the phone vibrates, press the power key like normal to turn ON the mobile phone.
  • Nokia/HMD:
    • Press the Power key + Volume Up at the same time for 15 seconds or until the Android logo appears.

 

7. Apps Not Downloading

Users complain a lot about this issue that can be solved with just a few steps similar to the ones explained in the fourth problem. This mainly happens due to corrupt cache and it is pretty easy to solve it.

The Solution: Try cleaning the apps cache and you can also clean the history of Google Play and Google Play Services. Remember to restart your cell phone after doing that and try again to download the app you want

8. MicroSD card does not work

When your phone is full but you do not want to lose your files and you are too busy to move them to another place, you probably think about that old microSD card you bought few years ago. But, here comes the problem: your device does not want to accept that card.

The Solution: Your microSD probably has errors and your phone is not recognizing that card. Try to connect a card reader to your PC and format the microSD card at least two times. Restart your mobile phone and insert the SD card again.

9. Wet Cell Phone

Do not feel bad if you dropped your mobile phone and now it is wet. This happens a lot and most of the time it can be solved.

The Solution: The first this you should NOT do is to turn ON your device. It can be just the worst thing to do. Remove the battery and put the cell phone in a bowl full of rice. It will help to absorb the moisture. Now, take it to a service workshop and let them fix it.

10. Damaged Charging Port

Like everything in life, nothing lasts forever. And your phone is not an exception. Charging ports tend to deteriorate as time passes. Misuse or dirt can be some of the causes of this deterioration. This common problem needs to be solved by an expert. However, you can try some things to see if it works again.

The Solution: Before taking your mobile phone to the repair shop, try to clean the charging port with a new and dry toothbrush. You can also clean it using a dry cotton swab to remove the dust and dirt that does not allow your charging port to work properly. If this does not work, please take your phone the repair shop. Of course, these 10 problems are not the only ones that mobile phones have, but they are the most common ones according to Internet searches. However, we decided to add 10 more divided into 2 groups such as Android problems and iOS problems. Take a look at these following common issues.

 

11. Google Play Store Does Not Download Apps

This is something frequently experienced by Android users. People tend to panic and think there is nothing they can do and they will not be able to download anything again. Relax, we have 2 ways to fix this.

The Solution: The first option –and the most recognized- is to clean the Google Play cache. How can you do it? Go to Settings – Apps – Open Google Play Store – Clean Cache – Restart your phone. The second way to solve this problem is to clean the Google Play Store history. This is more simple than the first solution. First, you need to Open Google Play Store – Settings – Choose Clean History.

12. Google Play Store Crashes

We know how annoying is that you try to look for an app and Google Play crashes all the time. This happens a lot and must of the time is because of a corrupt cache. It should be solved with similar steps mentioned before.

The Solution: Although some menus vary, most Androids have the same options. So, you just need to go Settings – Apps – Open Google Play Store – Clean Cache and Data – Restart your phone. This should fix the crashing problem. But if it does not work, try doing the same with Google Play Services and Google Services Framework.

13. Connectivity Issues

Sometimes the connection through Bluetooth or WiFi can be a little bit difficult. This is one of the most common problems among Androids that can be solved just with a couple of simple steps.

The Solution: We recommend you to enable the airplane mode for at least 1 minute. Then, try to connect again. Occasionally, you can turn OFF and ON the connection that is failing and then try to connect it again.

14. Synchronization Failures

Sometimes you are trying to sync your account to a specific app but it seems just impossible to do it. Sometimes the app does not show you what the problem is, so you are not sure what you should do. When you have synchronization failures there are a few steps that you must follow.

The Solution: First of all, make sure that you are connected to the internet. You also need to check if the services that are you trying to sync (just like Google or Dropbox) is working as well. Another thing that you should do is to verify your password, check if it is correct and try again. If any of this works, remove entirely your account from your device and add it again.

15. Unsent Messages

Sometimes happens that you are texting someone and then the screen show “Message not sent, touch to retry”. You try over and over again to send the same message but it shows the same annoying alert.

The Solution: The first thing you must do is to make sure that you are connected to a WiFi network or that your mobile network is working correctly. Then, click on the message that was not sent and select the resend option. This should be enough, but if you still have the same issue, try to restart your phone or try downloading another message service app.

16. Control Center Button Does Not Respond

According to the Apple Toolbox, some users have been reporting some issues with the Control Center button or Home button. They say that the button is constantly freezing and does not respond.

The Solution: If this happens to you, you must go to Settings and then to the Control Center to customize and delete the specific app that does not work in the including section. You can do it by sliding it on the left and touching Delete. After that, you must restart your device and once it is turned ON again, you can customize the controls again and add the app that you remove before.

17. iPhone Overheats

A lot of customers complain that their devices turning extremely hot. They also affirm that feel like their phones are swelling and they open by themselves. This problem was already explained, but iPhones tend to present this issue more than other phones.

The Solution: If you are using a specific app and your cell phone overheats, let it rest for a while. You can disable the location service by going to Settings and Privacy. We recommend you to do this because the location service uses GPS, Bluetooth and mobile locations to determine where you are. This could mean a lot of activity for your phone. If you are charging your iPhone and it overheats, unplugged it for several minutes until it cools. Then, you can plug it again. Removing the case of your device also works. It will avoid that the plug keeps the heat and it will not block the heat output of the phone.

18. Issues to Connect to WiFi

Users express through the Apple forum that they lose the WiFi connection and they cannot connect to a local network. While a WiFi network is working with other devices; users assure that they have problems to find a stable connection.  Before trying to find out the possible error in your cell phone, make sure that the router is close to you.  You must also make sure that you can see your WiFi network to check that it is connected to the correct network.

The Solution: You can also try to restart your devise or the router by unplugging it and plugging it again. If it still not responds you may go to settings to reestablish your network. It will restore the Wi-Fi network and the password with the VPN and APN of your cell phone. Just in case the problem continues, remember that you can restore to the factory configuration by eliminating all the content. Before doing this make sure of have made a backup of all the important files that you have on your phone because everything will be erased once you restore your device.

19. The Screen Is Not Bright Enough

Some users explain they have noticed that the screen looks dark although the brightness is at the highest level. You are not the only one who has experienced this. So, keep calm and read what you need to do.

The Solution: To solve this problem you can go to General Settings, then to accessibility and after that click on Screen Adaptations. You will see an option to reduce the white point at the button so you can adapt the intensity of the colors until you consider is good for you.

20. Unable To Connect To The App Store

Besides some issues experienced at the moment of downloading apps, some users have also had problems to go on the App Store. They receive error messages saying that their devices cannot currently connect to the App Store.

The Solution: A possible solution for that is to set the date and time of your device. Disable the option of set automatically, instead of that, set the date and time manually. Then, go to the App Store and let it open for about 5 seconds at least. Activate the date and time automatically again and then close the App Store and open it again. We are sure there are many more problems among phones, no matter, if they are Android phones or they are part of the iOS technology. But, this time we just covered the most common issues and we hope those possible solutions work for you. Please share with us if you have experienced some of these problems and how you solved them!

Solving Problems with Mobile Phones

Abilities of a Mobile Phone

Key Terms

  • Mobile App – a program that runs on a phone
  • Sensors – Hardware on your phone that allows it to interact with the world around it

Mobile phones are extremely powerful devices with lots of sensors and functionality. Since you are developing a mobile app to solve a problem, you should take advantage of all powerful things mobile phones can do.

Here are some important components and sensors that a mobile phone has:

Component What it does
Camera, speaker, microphone Allow you to take pictures, videos, record sounds
GPS Shows the location of the phone
Storage on a phone Allows you to store preferences, images, sounds on the your phone
Connectivity to the web Allows you to connect the phone to information on the web
Accelerometer, gyroscope Shows how fast the phone is moving
Phone calls, text messages, contacts lists Allows you to make phone calls, send text messages, and connect to people

Mobile Apps versus Mobile Websites

Another way to develop technology for a mobile device is through creating a mobile website, but mobile websites are different than mobile apps. Since Technovation Girls is a mobile app competition, you’ll need to develop a mobile app rather than a mobile website. So what is the difference?

  • Mobile Website – A website that works on screens of all different sizes. A mobile website is accessed through the browser on a phone.
  • Mobile App –  A program that is downloaded and installed on a phone or tablet. It can be directly accessed from the memory of the device.

Mobile apps run on the actual phone, instead of inside a browser on the phone. Because of this, apps are much better at accessing the sensors and features on a phone. Here are some advantages that mobile apps have over mobile websites.

Key Capabilities Reason Example
Ability to access functions on the phone, such as the camera, sensors, phone calls, SMS, GPS etc. A mobile app is much better at accessing the phone’s features and hardware, such as the camera, GPS location, and so on. Any apps that use this functionality would be better suited to use a mobile app. 

  • Push notifications
  • Tap-to-call/email
  • Device vibration/ alerts
  • Camera
  • Instant and automatic updates
 Apps like Instagram access the camera, location sensor, and more on your phone.
Ability to be very interactive – good for gaming Mobile apps are better at accessing the accelerometer sensors on phones. Gaming apps such as Angry Birds are very fun to play due to their interactivity.
Easier to use regularly It is much more convenient for someone to use an app than to navigate to a website on the web. Social media offer both an online site and mobile app so that frequent users can download the app.
Ability to be personalized Mobile apps can store information on a users’ phones, so this makes them a better choice for apps that need a lot of customization. Health or period trackers can store information and allows you to track your health.
Ability to function offline Since mobile apps are stored on the phone, they can perform functions without a network/wireless connection. 

However, mobile apps require the user to regularly download updates. Web apps will update themselves.

 Spotify can save your songs to play offline.
Has a nicer interface Since mobile apps are designed for the devices that they are used on, the interfaces often look better than those of mobile websites. Notice how different the Facebook app looks on your phone compared to the Facebook website.

Of course there are also some downsides to mobile apps. They require the user to go to the app store to download them and also require updates to be downloaded. Also, most apps only work on iOS or Android and not both.

When you develop your solution you will want to make sure that what are you creating really takes advantage of the features of a mobile phone.

Here are some ways you can check if your solution takes advantage of mobile phone features.

Ask Yourself Consider
Could this be done without any technology at all? If so, does adding technology make it better? For example, you could spread awareness about earthquake safety by hosting information sessions and classes in your town. How can you use technology or a mobile app to add to this solution and make it better?
Could this be a mobile website instead of an app? If so, does turning it into an app make it better? For example, a quiz about heart disease could just be a website. Before turning this into an app, you should brainstorm how you can take advantage of the capabilities of mobile apps.
How can we take advantage of the key components of mobile apps in our solution? Check with the table above and make sure that your solution uses at least one of the key capabilities of apps. This will prevent you from developing a solution that is better as just a mobile website, or using no technology at all.

Check out the activity to practice identifying how apps are using the abilities of a mobile phone.

Activity: Features of your Favorite Apps

This should take around 20 minutes

Brainstorm at least 2 of your favorite apps.  Answer these questions either out loud or on a piece of paper.

  • What features of your phone do they use?
  • Would it still work as a website or as something different than a mobile app? Why or why not?

Example:

App Name Mobile features the App uses Would it still work as a website or as  different than a mobisomethingle app? Why or why not?
 Snapchat
  • Camera, video, microphone
  • Frequent use
  • Sends push notifications
  • Connecting you to friends in your contacts
 No, this would not work as well as a website because I use it frequently and I like to get push notifications when I have a message.

Reflection

When you develop your solution you should ask yourself these questions:

  1. Could this be done without any technology at all? If so, does adding technology make it better?
  2. Could this be a mobile website instead of an app? If so, does turning it into an app make it better?
  3. How can take advantage of the key capabilities of mobile apps in your solution?
How to check DStv balance

Multichoice pre-paid entertainment dots most households and entertainment spots. However, nothing gets you off balance like the conspicuous mail icon on the top corner of your screen (a reminder of pending expiry of your subscription) when you thought everything was okay. Which begs the question, how do you check your DSTV balance?

Multichoice offers its customers easy ways to confirm their balances and the pending expiry of their subscriptions. If you are wondering how do I check my Dstv balance here are some of the ways.

Use SMS

  • Compose a text
  • Type Bal (space) your smartcard number (10 digits)
  • Send the message to 22788
  • You will receive a message of your balance from DSTV
  • Go to DSTV website
  • Use the link http://eazy.dstv.com
  • On the website dashboard’s click on Service
  • You will be redirected to a page that requires your sign in
  • You will be required to fill your surname or Mobile number and Smartcard number.
  • You can click on “My account “to find out about your balance.

Using DStv connect

Alternatively, you can sign in using DStv connect (you register for this service). The service allows you to access your balance and login since your account details and customer ID are synced.

Contacting customer care

If you find all the above tasking, you can opt to contact customer care directly.

If you need an instant response, then it’s advisable to call customer care line. The service agents will guide and check your balance but there is a need for proof of ownership.

Another relatively swift method is through the use of social media

You can now direct message DSTV  directly to check your DStv account balance. Ensure you provide personal details and account number.

Email is one other option but it may not be as swift as the other two especially at night. In case you find this option suitable you can email DStv.

There are plenty of ways you can use to check your balance. These are some of the ways you can confirm your balance before making any payments.

How to Watch DsTV on Phone
Multichoice has offered its clients a new viewing experience on the go. You can easily watch your favorite programs and channels through the DSTV app. Users can download the application and enjoy live streaming games and programs. Alternatively, you can save the programs to watch later.

To enjoy watching DSTV on your phone, ensure your phone has the latest android application. Also, you have to be a premium DSTV compact or Compact plus subscriber to enjoy this service at no extra cost. It simply connects your DStv to your phone.

How to watch DSTV on phone

  • Go to Google Play store/Apple store or now.dstv.com
  • Download DSTV Now Click “install now” button to allow you to download the application.
  • Allow the application to install (this will take a few minutes)
  • Register your personal details
  • Complete the registration process by accepting the terms and conditions spelled out.
  • Launch the application.
  • Log into your DSTV account.
  • You can then enjoy watching your games from this application
  • Ensure you have a stable and reliable internet connection either 3G or 4G.

You can also store videos and watch later (a maximum limit of 25 has been set but also ensure your device has enough memory storage)

There is a wide array of channels that you choose from the menu and app dashboard.

Click on the play button and the application automatically starts playing it.

The guidelines are how you can simply watch DSTV on your phone without the hassles of additional costs or registration on the go.

How to Convert Your GOTV Decoder to a Free To Air Decoder

Update: GOtv scrapped its FTA conversion clause a while back. You can no longer turn your GOtv decoder into a full-fledged free to air decoder. The best you can do is subscribe to the GOtv Lite package that gives you a couple of local channels and other interesting channels to keep your days filled up. You can take the:

  • GOtv Lite Monthly
  • GOtv Lite Quarterly
  • GOtv Lite Annual

I bought a GOtv decoder, about a year ago and I was impressed at what it had to offer at the time. I would say it is mostly because there was no competitor with fairer prices. Even if that was not the case, they used to air premier league matches on SuperSport Select 2, more than they do now.  A couple of months down the line, a lot has changed for the better, except Gotv.

I opted to turn my decoder into a free to air decoder, as they had given this option, instead of paying for what I did not need. At first I was told that I had only to pay administration fee, for my decoder to be converted before I can begin watching free to air channels. The thing is that, their staff is very reluctant to make the change, but I somehow managed to do it. However, if you are not aware, changing your GoTV decoder from pay TV to free to air does not mean that you will stop paying for it. It actually attracts a recurring fee very year, for purposes they can only describe as maintenance.

Nevertheless, I know many people are currently facing a problem that I faced some time back and I would quickly try to help them using a method that worked for me. In a few simple steps, you should have your GoTV  decoder showing free to air channels, in a few hours (Although most FTA channels are below par!). Apart from these, the only other GoTv channels that you will receive are Faith TV, Islam TV and GO Channel.

How to Convert your GOtv Decoder

First, you need to top up your account by making payment. Ensure that you have topped up the right amount into your account, or else  they will not convert your decoder. Afterwards, you can opt to use their self-care center by dialing *423# and following the voice prompts or you can opt for calling their customer care service. If you only pay and fail to use any of the two options above to contact their customer care, your decoder will not be converted.

Before you make the call, make sure that you have your IUC number, as it is essential to associate your account with the decoder. Converting your decoder should be easy unless you find a customer care agent who is not in a good mood to help. Within a short time, your decoder will be showing free to air channels.

I have heard of people who, after converting their decoders to free to air, got an error message (E016-0 – Service is currently scrambled). It is very simple to clear this message. Just send an SMS with the word ‘RESET’ followed by a single space and then your IUC number to 22688. For example, if your IUC number is 1234567, your SMS should look this way without the full stop: RESET 1234567.

I hope you have managed to convert your decoder. Share your experience with us.

How to change GOtv Package

Pay-TV has become an entertainment staple in most houses. Multichoice invested heavily in their lower-tier pay-TV GOtv to cater for the middle and low-income earners. Depending on your wallet, you can either upgrade or downscale to your current financial situation. So how does one change their GOtv package?

Down or upgrading has its benefits, mostly downgrading is premised on cost-cutting measures while upgrading usually is driven by the need to watch specific channels not readily available to other packages.

Method #1: How to change GOtv package via SMS

This is considered a swift method of changing your bouquet.

  • Confirm your IUC number
  • Enter this number on a blank text in addition to the word UPGRADE
  • Send the text message to 22688

how to change gotv package

Method #2: Calling Customer Care Representatives

The old school talk never disappoints. Calling your representatives may take a shorter time but requires you have all the requisite information about your decoder. You can call them on any of their stipulated phone number.

  • Call the Customer care number
  • Inform the representative of your change of package request
  • Furnish the representative with details they need
  • Wait for your application to be affected

Method #3: Change GOtv Package Online Option

GOtv offers an easy online change of subscriptions by its Easy self-care service on their platform.

The service enables the customer to make changes in their packages without the hassles of making phone calls to customer care. If you were wondering how to change to your GOtv max this is how you go about it.

  • Log into your GOtv account (This includes your name, phone number, device IUC number)
  • Upon accessing your account select “Build your account” from the dashboard.
  • From the list, of packages select the one you wish to migrate to then click next
  • Pick the payment option from the play button this offers the various payment options you can use for the transaction
  • Enter the additional required details on the fields, after complete payment your new package activated in few minutes between and 10 minutes.
How to fix DStv signal problems

DStv signal problems can be caused by faulty connections, dish alignment, and bad weather. To fix DStv signal problems then you need to make sure the cables are connected properly and the dish is correctly aligned.

If your television displays errors like DStv no signal found, DStv signal strength 0, DStv error- no signal due to bad weather, and any other errors. Then, you need to follow the following fix solutions below.

Fix faulty connections

Poor connection of the cables from the dish to the decoder can interrupt the transfer of waves from the dish to the decoder. This will result in poor signal strength or no signal errors. To fix this.

  1. Check for any loose DStv cables and make sure they are firmly connected.
  2. Make sure the F-type connectors are correctly connected to the LNB.
  3. Ensure the F-type connectors are correctly and firmly connected to the decoder ports.
  4. Make sure that the F-type connecters are correctly connected with the coaxial cables.
  5. Ensure the coaxial cables are in good condition.

Fix incorrect Alignment of the dish

Before disturbing the alignment of the dish, make sure that the LNB is in good condition. If the LNB is at fault it may lead to DStv no signal found error, which means you need to replace it first.

If the signal is not restored the follow the following steps.

  1. Make sure the arms are not broken or rusted. If broken or rusted, then replace the arms.
  2. Check all the bolts if they are loose. In case any bolt is loose, make them tight.
  3. Adjust your DStv satellite dish properly by adjusting the horizontal and elevation angle. This will need to be done using a signal detector.

How to fix DStv signal problems due to bad weather

Bad weather conditions may cause DStv error- no signal due to bad Weather. It may also cause the DStv signal problem on certain channels.

To fix this problem you can try the following tips.

  1. Make sure that your DStv signal strength is above 90% during normal weather conditions. This will increase immunity during bad weather conditions.
  2. Make sure the dish is installed closer to where you are going to place the decoder. Signals get lost with distance.
  3. Make sure there are no cuts on the cable that may allow rainwater. This may cause shocks and signal loss.
  4. Cover the LNB with plastic or a bottle to prevent water from entering the LNB components.
  5. Cover or insulate the F-type connectors connecting to the Low-Noise Block Downconverter (LNB).

How to fix DStv signal problems by rebooting

A quick reboot of your decoder may help fix multiple problems such as scrambled channels. Scrambled channels may also cause a DStv signal problem error. This is because DStv keeps searching for signals and other decoder errors which only require a restart to work perfectly.

To reboot your DStv decoder, continuously press the power button. Rebooting takes a while; this means you need to ensure a steady power supply and be ready to wait.

How to check DStv signal strength

Monitoring your DStv signal strength may help to identify any fault and fix it before the signal is fully lost. These are the steps to follow to check your DStv signal strength.

  1. Click the HELP button on your remote control.
  2. Choose the general information option.
  3. Then select the Tuner Status option.
  4. After that, your DStv signal strength and quality will be displayed on your television screen.

How to improve DStv signal strength

If you have a strong signal strength you may enjoy immunity during harsh weather conditions. And these are some of the things that may help improve or maintain your DStv signal strength.

  1. Cut down trees or prune trees that may cause obstruction of the signals.
  2. Do not install your DStv satellite dish between tall buildings.
  3. Reposition your DStv satellite dish in case a tall building is coming on its way.
  4. If you are using a polar mount for your dish, ensure the polar is upright.
  5. Ensure your DStv satellite dish is properly aligned and tightened to the host.
  6. Align your LNB correctly at a skewed angle in relation to the polarity of the signal, your local position, and the selected satellite.
  7. Ensure proper connection of the F-type connector on the LNB and the decoder.
  8. Replace any fault LNB, F-type connector, and cables.
  9. If you are using more than one television, you may need to buy a DStv signal booster or amplifier.
  10. Always monitor your DStv signal strength settings to know when it starts losing strength.

Conclusion

If you have tried all the above fix solutions and you still have a problem with your signal, then you must call an accredited DStv installer to come and fix the problem.

The installer will perform advanced diagnostics to identify the problem. You can also call the installer if you do not want to perform the above fix but doing it yourself is preferable since it helps cut the cost.

How to Clear E16 Error on GoTV

Chances are your GOTV is displaying e16 error on your screen. Perhaps your subscription expired without your knowledge and you are wondering what this means. Well, it simply means your GOTV needs a recharge. However, there are special instances that despite paying the error message still displays. Maybe you have done everything right, (ensured your decoder is on, and made necessary payments) but still get the message, we got you covered.

How to Clear e16 Error

The first step is the elimination of the possible causes of the error. If you haven’t paid yet ensure you do

While at it ensure your decoder is powered on. This should do the trick. However, if the problem persists there are other ways to go about this.

How to Clear E16 Error on GoTV Online

  • If the error persists go online to https://eazy.gotvafrica.com/en/ke/clear-error-code
  • The home page has an easy self-service section on the dashboard
  • Click the section
  • You will be prompted by a dialogue box attached to the section
  • Fill in your decoder IUC number (This can be accessed on the body of the decoder) usually below in a red sticker.
  • Fill the next dialogue box usually has two error options GOTVE16 Or GOTV30 (you will get this option if you scroll down; just select the former)
  • Enter the Captcha text that is provided by the prompt
  • Click the green “FIX ERROR” button below and wait.

Ensure when doing this your decoder is powered on. The error should clear after a few minutes.

Calling Customer Care and Support

Not everyone can access the internet or have smartphones. Don’t worry getting your error is still simple. You can call the customer care.

They will either remotely solve your problem or at times lead you to step by step in clearing the error.

You can also contact them through their handles in social media platforms like Twitter, Facebook or use USSD *423#

Using Your Remote Control

  • Go to menu
  • Navigate to go easy self-service
  • There will be a display indicating an option of “clear error codes”
  • Click on it
  • Type your IUC number using your remote
  • Enter this and press ok to clear the codes
How to Reactivate DsTV After Payment

It is logical to expect that your decoder starts showing the channels after you have paid the subscription fees. At times, you are forced to reset your decoder to continue enjoying your channels.

Here is how to reactivate DSTV after subscription

Using your DSTV remote

  • Using your remote control
  • Forget the complex processes; you can simply reset your decoder by pressing the right buttons after payment.
  • Go to your remote and press “Reset” and “Standby” buttons simultaneously.
  • The letter DL will appear on your screen
  • Press P+ then P-
  • This should reset your decoder.

However, this method at times fails to work. There are other viable alternatives of resetting  DSTV after payment in Kenya

Contact support

While the idea may not seem genius, it is actually more reliable and at times even swift.

  • You can contact DSTV customer care. Report the problem and follow the support agent’s instructions.
  • Another option is contacting DSTV customer support via social media sites like Twitter and Facebook.

Ensure your personal details and smart card number and issues are addressed to the support.

Write down the problem (In this case resetting your decoder) you wish to be rectified. You will be furnished with a DSTV reset number that will assist you in resetting your decoder.

The customer support should be able to reset your decoder (The response time is usually swift).

As you can see, how to reset your DStv decoder after making payments isn’t that hard.

List of GOtv problems and solutions – complete guide

GOtv is one of the leading companies when it comes to entertainment in Africa. Most of the subscribers face various issues from connectivity to being unable to watch GOtv after paying.

This guide will help you get through most of the common problems.

Missing channels

This is one of the most common problems GOtv users experience. It usually occurs when upgrading the decoder’s software. To fix this, follow these steps:

  1. Press MENU on your decoder’s remote.
  2. Press the i button and then press 7.
  3. The decoder will automatically reboot and launch the FTI page.
  4. Select the language as English, the country to where you reside and set the antenna power OFF.
  5. The decoder will re-scan itself for available channels.

You can also use these steps if the ones above don’t recover the missing channel(s):

  1. Press MENU on your decoder’s remote.
  2. Select Advanced Options.
  3. Scroll down the list and select Installation and then select Tuning.
  4. Choose the Automatic Scan option and press the OK button in each stage.
  5. The number of channels for the normal GOtv package should be 27. GOtv Plus has 37 channels whereas GOtv Max has 57 channels.
  6. The scan should show how many channels are available.
  7. Press EXIT when the scan is done.

Error messages

If you are encountering any of these errors on GOtv, here is a detailed guide for fixing each of them:

E017-0 and E48-32

These error messages indicate that the decoder is not enabled for the specific channel you are trying to view. It’s usually caused when the software is not up to date.

  1. Press MENU on your decoder’s remote.
  2. Select Information Central to check whether you have the latest software.
  3. If there is an upgrade available, press MENU and select Advanced Options.
  4. Select Decoder Upgrade.
  5. A red button will appear below on your screen, press it to download the upgrade.

This error message can be prompted by other issues as well. You can still fix it by following these steps:

  1. Switch off the decoder and switch it back on.
  2. If the problem persists, send an SMS to 4688 with the following wordings; RESET IUC number.
  3. You can also visit their website at http://eazy.gotvafrica.com/ and search for the Clear Error Code section. Enter your IUC number and key in the error code then click on Clear Error.

E16

This error message comes about when you’ve paid for your subscription but the channels aren’t showing. This is because GOtv’s system failed to reactivate your account automatically.  To fix this, follow these steps:

  1. Send an SMS to 4688 with the following wordings; RESET IUC number.
  2. You can also visit their website at http://eazy.gotvafrica.com/ and search for the Clear Error Code section. Enter your IUC number and key in the error code then click on Clear Error.

Low signal

Whenever the signal is low, viewing any of your favorite shows becomes a problem. It is usually brought about by bad weather. To fix this, follow these steps:

  1. Press MENU on your decoder’s remote.
  2. Select Advanced Options.
  3. Scroll down the list and select Installation.
  4. Select Signal Information and then press OK.
  5. The signal bar should be higher than 50% while the signal quality bar should be higher than 40%.
  6. If both values are lower than that, move your antenna up or down and from side to side until the signal is at its highest.
  7. Once satisfied with your signal strength, secure the antenna tightly, and select EXIT.

Account suspension

Sometimes when you migrate from one package to another, you will be suspended. When something like this happens, simply contact GOtv Customer Care to verify your ownership and your account will be reactivated instantly. The following are some of their contact details depending on the country you reside in:

  1. Ghana: Phone No: +233 302 740 540. Email Address: customerservice@gh.multichoice.com. USSD: *759#
  2. Kenya: Phone No: +254 711 066 000. Email Address: kenya@gotv.co.za. USSD: *423#
  3. Malawi: Phone No: +265 1 895 777. USSD: *570#. Shortcode: 54688
  4. Uganda: Phone No: +256312245245. Email Address: uganda@gotv.co.za. USSD: *206#
  5. Zambia: Phone No: +260 211368343. Email Address: zambia@gotv.co.za. USSD: *668#

Account reconnection

Whenever you fail to pay your monthly subscription, you will be disconnected from GOtv until you are ready to pay. To be connected back, you will need to follow these steps:

  1. Visit eazy.gotvafrica.com
  2. Key in your IUC number.
  3. Select your country from the drop-down list.
  4. Enter the captcha and then click ‘Verify’.
  5. This will take you to the online payment page.
  6. Once you settle your balance, click on ‘Reconnect’ to have your account back on track.

GOtv remote not working

Many subscribers have had an issue with the decoder not responding to the remote. This may be caused by a couple of issues.

Batteries

If the batteries are working the LED lights on the decoder will flicker whenever you press the remote. When the remote is not responding accordingly, remove and put back the batteries into the remote. You can also replace the existing batteries with new ones.

Technical issue

If the remote has a technical issue, you can fix it by pressing both ‘P+’ and ‘P–’ at the same time on your decoder. A pop-up screen will show up on your TV indicating the channel’s name. When you press the direction buttons or any button on your remote, it will start working as before.

Clogged up from the inside

If the remote has been exposed to dust or food particles, it may malfunction. To fix this, you will need to clean the remote from the inside. Follow these steps:

  1. Open the remote using a flat metal such as a knife.
  2. Once it is open, clean the green board with a slightly wet cloth.
  3. If there is too much dirt, dip a toothbrush in methylated spirit and clean the green board with it.
  4. Clean the rubber part and leave it to dry as well.
  5. Once the parts are dry, put them back together and test the remote. It should be working by now.

Reset the decoder

Most of the problems listed above can also be fixed by resetting the decoder. This should be the final solution when nothing else is working. To do so, follow the steps below:

  1. Unplug the device from the power source.
  2. Press and hold the P+ button on the decoder.
  3. Plug the device back to the power source.
  4. You should see a green LED light flashing on the decoder.
  5. Quickly after the light stops flashing, release the P+ button.
  6. You should then press P+ and P- buttons at the same time.
  7. This will reset the decoder.

Conclusion

If any of the problems listed above persist, you should contact Zuku’s Customer Care. I hope this article was helpful. If you have any questions surrounding this topic, let us know in the comments belo

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